We are currently experiencing a higher volume of fraudulent attempts. To ensure our fraud prevention system has sufficient time to process the data, we must activate an immediate delay on all outgoing emails.

From 07:30 CEST all emails will have a minimum delay of one hour. This delay may extend to several hours until emails are released. This is standard procedure and allows our administration staff and extensive fraud prevention tools to identify legitimate invoices from fraudulent ones.

We appreciate your understanding.

We have raised the capacity of our fraud prevention system, which has caught up and can regularly release emails within the 1 hour window to avoid larger delays. For the foreseeable future we will keep this 1 hour delay active. This ensures that our email reputation stays at a high level to avoid emails from being marked as spam by recipient email systems.

If you wish to have immediate sending of your emails again, it is necessary to send via your own SMTP-Server (through your Pingen-Account). Our Support can assist you with the necessary steps if you wish to do so.

Since maintenance last night smallinvoice is not reachable. We are investigating and trying to solve the problem as quickly as possible.

The maintenance was rolled back and services are restored. We are identifying what happens and monitoring the stability of the system.

The systems have been operating normally for over two weeks an we are considering the case closed.